Why am I still seeing comments from a user that I already blocked?

Updated over a month ago

If you’ve blocked a user but still continue to see their comments, follow the steps below to fix the issue:

1. Clear your browser’s cache

Select your browser below for the step by step instructions

• Chrome
• Firefox
• Safari
• Explorer

2. Log in to your Vuukle acount

• Go to the “My Comments” > Blocked Users
• Click on the “Username” of blocked user
• Click on the three dots in the right side of the page, near the “Follow” button
• Click on the “Unblock” button
• Then click on the “Block” button

If you still continue seeing comments from the user

If the steps above didn’t work, please send us the following information at support@vuukle.com so we can look further into the issue.

• URL of the user’s profile
• URL where the comment is still visible