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Why am I still seeing comments from a user that I already blocked?

Updated over a week ago


If you’ve blocked a user but still continue to see their comments, follow the steps below to fix the issue:

1. Clear your browser’s cache

Select your browser below for the step by step instructions


2. Log in to your Vuukle acount

  • Go to Settings > Blocked Users
  • Select “Unblock” from the dropdown menu
  • Then select “Block User”

open profile of blocked user

unblock a user 2

block a user



If you still continue seeing comments from the user

If the steps above didn’t work, please please send us the following information at support@vuukle.com so we can look further into the issue.

  • URL of the user’s profile
  • URL where the comment is still visible