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Why am I still seeing comments from a user that I already blocked?

Updated over a week ago

If you’ve blocked a user but still continue to see their comments, follow the steps below to fix the issue:

1. Clear your browser’s cache

Select your browser below for the step by step instructions

2. Log in to your Vuukle acount

  • Go to Settings > Blocked Users
  • Select “Unblock” from the dropdown menu
  • Then select “Block User”

open profile of blocked user

unblock a user 2

block a user

If you still continue seeing comments from the user

If the steps above didn’t work, please please send us the following information at so we can look further into the issue.

  • URL of the user’s profile
  • URL where the comment is still visible